Frequently Asked Questions

General

What is Loco?

Loco is a hyper-local community platform that connects neighbors, helps discover local services, and empowers small businesses. Our motto is: Same neighborhood. Same language. Stronger connections.

Is Loco free to use?

Yes, Loco is free for all users. You can browse services, read reviews, and participate in community conversations at no cost. Business listing features may have premium tiers in the future.

Which areas does Loco serve?

Loco is designed to work in any neighborhood. When you sign up, you set your location, and Loco automatically shows you content and services relevant to your area.

What languages are supported?

Loco supports multiple languages. You can choose your preferred language during sign-up, and the platform will prioritize content in that language while still showing you all neighborhood activity.

Account

How do I create an account?

You can sign up using your email address, Google account, or Apple ID. Visit the Loco website and click Sign in to get started. See our Getting Started guide for detailed instructions.

Can I change my display name or profile photo?

Yes, you can update your profile at any time from the account settings page. Changes are reflected immediately across the platform.

How do I delete my account?

You can request account deletion from your account settings. All your personal data will be permanently removed in accordance with our Privacy Policy.

Is my personal information safe?

Absolutely. We take privacy seriously. All personal data is encrypted and stored securely. We never sell your information to third parties. Read our full Privacy Policy for details.

Services & Reviews

How do I find local services?

Use the service discovery feature to browse businesses by category, or search for specific services. Results are sorted by proximity to your location.

How do I write a review?

Navigate to a business listing and click the review button. You can add a star rating, write your experience, and optionally include photos.

Can business owners respond to reviews?

Yes, business owners with a Pro account can respond to all reviews on their listing. We encourage constructive dialogue between businesses and their customers.

Are reviews verified?

Reviews are written by registered Loco users. Our community moderation system helps ensure reviews are genuine and helpful.

Business

How do I list my business on Loco?

Sign up for a Loco account and upgrade to a Pro profile. You can then add your business details, including services offered, operating hours, location, and photos.

How much does a business listing cost?

Basic business listings are currently free. Premium features and enhanced visibility options may be available in the future.

How can I improve my business visibility?

• Keep your business profile complete and up to date.
• Respond to customer reviews promptly.
• Encourage satisfied customers to leave reviews.
• Add high-quality photos of your services.

Technical

Which browsers are supported?

Loco works on all modern browsers, including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Can I use Loco on my phone?

Yes, Loco is fully responsive and works on mobile browsers. You can also install it as a Progressive Web App for a native-like experience.

I found a bug. How do I report it?

Please contact our support team with a description of the issue, including the steps to reproduce it and any screenshots if possible.